Shipping policy
Shipping Policy
Last updated: October 4, 2026
At Nuvellie, we aim to make your shopping experience as simple and convenient as possible. Please review the information below regarding order processing, shipping and delivery.
1. Order Processing
Orders are generally processed within 1–3 business days after your order has been successfully placed.
During busy periods, promotions, holidays or periods of unusually high order volume, processing may take longer than usual.
Please note that order processing time is separate from shipping and transit time.
Once your order has been processed and shipped, you will receive tracking information where available.
2. Delivery Times
Estimated delivery times may vary depending on your destination and the shipping service used.
Our estimated delivery time is generally:
7–14 business days
These are estimated delivery times and are not guaranteed delivery dates.
Delivery may take longer due to circumstances outside our control, including:
- Carrier delays
- Customs processing
- Weather conditions
- Public holidays
- High shipping volumes
- Incorrect or incomplete delivery information
- Delays at international sorting facilities
- Other circumstances beyond our reasonable control
3. Tracking Your Order
Where tracking is available, you will receive your tracking information once your order has been dispatched.
Please allow some time for tracking information to become active after the parcel has been shipped.
You can use the tracking information provided to follow the progress of your delivery.
4. Incorrect Delivery Information
Please make sure that your shipping address is correct and complete before placing your order.
If you provide an incorrect or incomplete address and the package is returned to us, additional shipping costs may apply if you request that the order be shipped again.
If your order has not yet been shipped and you notice an error in your address, please contact us as soon as possible at:
We will do our best to update the information before dispatch, but we cannot guarantee that changes can be made after an order has been processed.
5. Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at:
When contacting us, please provide your order number so that we can investigate the shipment.
Please note that tracking information may occasionally take time to update, particularly during international transit or customs processing.
6. Lost Packages
If your tracking information indicates that your package has been delivered but you have not received it, please first check with household members, neighbours and the delivery location specified by the carrier.
If you still cannot locate the package, contact us at:
We will do our best to assist you and investigate the shipment with the relevant delivery provider.
7. Customs, Duties & Import Charges
For international orders, your package may be subject to customs duties, taxes or other import charges depending on the destination country.
Any applicable customs duties, import taxes or fees are the responsibility of the customer unless otherwise stated at checkout.
Nuvellie is not responsible for delays caused by customs authorities.
8. Shipping Delays Beyond Our Control
Nuvellie is not responsible for delivery delays caused by circumstances outside our reasonable control, including carrier disruptions, customs delays, severe weather, strikes, holidays, incorrect address information or other unforeseen circumstances.
We will, however, make reasonable efforts to assist you when a delivery issue occurs.
9. Contact Us
If you have any questions regarding your order or our Shipping Policy, please contact:
Nuvellie Customer Support
Email: infonuvellie@gmail.com
We aim to respond to customer enquiries as quickly as possible.
Please note: Delivery estimates are provided for guidance only and may vary depending on the destination and circumstances affecting the delivery network.