Terms of service
Terms of Service
Last updated: October 4, 2026
Welcome to Nuvellie. These Terms of Service govern your use of our website and your purchase of products from Nuvellie. By accessing our website or placing an order, you agree to these Terms of Service.
Please read these terms carefully before using our website or purchasing our products.
1. General Conditions
By using our website, you confirm that you are legally capable of entering into a binding agreement.
You agree not to use our website or products for any unlawful or unauthorised purpose.
We reserve the right to refuse service, cancel orders or restrict access to our website where we have reasonable grounds to do so.
2. Product Information
We make every reasonable effort to ensure that product descriptions, images, specifications and other information displayed on our website are accurate and up to date.
However, colours, appearance, packaging and other visual details may vary slightly depending on your device, screen settings, lighting or manufacturer updates.
We reserve the right to modify product information, specifications or availability at any time without prior notice.
3. Prices
All prices displayed on our website are shown in the currency indicated at checkout.
We reserve the right to change prices at any time without prior notice.
While we make every effort to ensure that pricing information is accurate, errors may occasionally occur. If an obvious pricing error affects an order, we may contact you before processing the order and give you the option to confirm the order at the correct price or cancel it.
4. Orders
Placing an order on our website constitutes an offer to purchase the selected products.
An order confirmation does not necessarily mean that your order has been accepted. We reserve the right to accept, refuse or cancel an order for legitimate reasons, including product availability, pricing errors, suspected fraud or payment issues.
If we cancel an order after payment has been made, the amount paid will be refunded to the original payment method.
5. Payments
Payments must be completed using one of the payment methods available at checkout.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
We may use third-party payment providers to securely process transactions.
6. Shipping
Orders are processed and shipped according to our Shipping Policy.
Delivery estimates are provided for guidance only and may vary due to factors outside our control, including carrier delays, customs processing, weather, holidays and incorrect delivery information.
Once an order has been dispatched, tracking information may be provided where available.
For full information regarding delivery, please refer to our Shipping Policy.
7. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped.
Once an order has been shipped, it may no longer be possible to cancel it before delivery. In this situation, you may use the applicable return or cancellation rights described in our Returns & Refund Policy.
8. Returns and Refunds
Returns, refunds and exchanges are handled according to our Returns & Refund Policy.
Nothing in these Terms of Service limits your statutory consumer rights.
9. Product Use
You are responsible for using our products in accordance with any instructions, warnings or information provided with the product.
Nuvellie is not responsible for damage resulting from misuse, improper handling, unauthorised modifications or failure to follow applicable product instructions.
10. Website Availability
We aim to keep our website available and functioning properly. However, we cannot guarantee that the website will always be available, uninterrupted or free from errors.
We may temporarily suspend, modify or discontinue parts of the website for maintenance, updates, technical issues or other legitimate reasons.
11. Intellectual Property
All content on the Nuvellie website, including text, graphics, logos, images, product descriptions, designs and other materials, is owned by or licensed to Nuvellie unless otherwise stated.
You may not reproduce, copy, distribute, modify or commercially use our website content without our prior written permission.
12. Third-Party Services
Our website may use third-party services, applications, payment processors, shipping providers or other external services.
We are not responsible for the content, policies or practices of third-party services that are outside our control.
Your use of third-party services may also be subject to their own terms and policies.
13. Prohibited Activities
You agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorised access to our website or systems
- Interfere with the security or operation of the website
- Submit false or misleading information
- Engage in fraudulent transactions
- Abuse promotions, discounts or offers
- Attempt to disrupt or damage the website
We reserve the right to investigate suspected fraudulent or abusive activity and take appropriate action.
14. Chargebacks and Payment Disputes
If you have an issue with an order or payment, please contact us first at:
We encourage customers to give us the opportunity to resolve any issue before initiating a payment dispute or chargeback.
Nothing in this section affects your legal rights or your ability to dispute an unauthorised transaction.
15. Limitation of Liability
To the extent permitted by applicable law, Nuvellie will not be responsible for indirect, incidental or consequential losses arising from the use of our website or products.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for matters that cannot legally be excluded.
16. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, products or legal requirements.
The latest version will always be published on this page. Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, where permitted by law.
17. Governing Law
These Terms of Service are subject to the applicable laws and regulations governing your purchase and use of our website.
Where mandatory consumer protection laws apply to you, nothing in these Terms is intended to remove or restrict those rights.
18. Contact Us
If you have any questions regarding these Terms of Service, please contact:
Nuvellie Customer Support
Email: infonuvellie@gmail.com
We aim to respond to customer enquiries as quickly as possible.